---------------------------------------INTERNAL PROTOCOL LOKOLOKO MADEIRA - JULY 2020 - COVID-19 CONTROL PROCEDURES--------------------------------------


  • All information regarding the health measures and precautions in relation to the COVID-19 coronavirus outbreak will be posted in the shop and will be shared when booking.

  • Alcohol-based antiseptic or alcohol-based solution dispensers will be provided at the customer service desk and customers will disinfect their hands upon entering the shop.

  • The Front Office and Customer Service desk will be cleaned and disinfected between each customer and several times a day surfaces and objects of common use (including counters, handles, cabinet handles, pens etc.) will be cleaned and disinfected. 

  • At the service desk an acrylic to ensure distance and avoid potential contagion is placed.

  • Only 1 customer is allowed inside the shop; the others wait in the street respecting the safety social distance; distance signs are created.

  • The use of a mask is mandatory for all customers and staff in the shop.

  • Customers should report any symptoms they might have COVID-19 related upon booking or before participating in an activity.

  • With online booking a confirmation email will be sent with attached this internal protocol.


  • All cars will be disinfected and sanitized after each activity and in accordance with the rules.

  • Upon entering the car clients will disinfect their hand with the disinfectant gel. 

  • The driver opens and closes the doors of the car. 

  • Our vehicles (9-seaters) will operate at 90% in July. In August we will operate at full capacity.  

  • The use of a mask is mandatory for staff and clients in the car.  In case the clients in the car all belong to the same household the use of the mask will be for the driver and/or guide only.


  • All materials used to perform the activities will be disinfected after each use.

  • All rental equipment will be properly disinfected before and after each use. 

  • Before entering the car for the activity, participants will disinfect their hands with and, if necessary, before the start of the activity and at the end of the activity.

  • During the activities it is not necessary to use a mask.


  • Staff are aware of all basic infection prevention and control precautions in relation to the COVID-19 coronavirus outbreak. They will self-monitor any symptoms of COVID-19 and measure temperature before going to work. Above a body temperature of 37.5 staff will not go in for work.



The responsible employee  must accompany the suspect of infection to the isolation space, provide the necessary assistance and contact the National Health Service. The disinfection of the entire contact area will be reinforced.
NHS: - 800 24 24 24.

----------------------------------------------------------------------------------------------REOPENING UPDATE--------------------------------------------------------------------------------------------------

We are pleased to announce that we will reopen on the 2nd July

Lokoloko has already the "Clean and Safe" stamp and we are developing a document with all the safety measures that are being recommended so that you can enjoy our tours while being safe. This document will be shared among our clients when booking.

We are excited to be back. Back to the mountains and outdoor life.

We will be back with the same ideas: giving our clients the best experience on the island. 

if you have any doubts, don't hestistate to get in touch with us.

We are available for information, future bookings. You can already start planning your next trip :) 

Stay safe and stay tuned in our social media.

We wish you all the best,

Nadja, André, Catarina, Sergío, Han and Roos


update: 15-06-2020 

Dear guests,

During the last days, Lokoloko team has been following the developments of the goverment regulations for the reopening of the tourism sector. From July on, the tourism is officialy reopened. Everyone is welcomed in our island, and we are confident that Madeira is indeed one of the safest places in the world to travel due to its outstanding pandemic control, resulting in few cases. 

Having that in mind, the Government applied the following measures:

1) Everyone that arrives to Madeira needs to fill an epidemic form

2) Everyone that arrives to Madeira needs to have a negative COVID-19 test in the last 72 hours (3 days in advance of the arrival) 

3) In case someone does not have a test with them, there is a possibility to do the test at the airport for free. After doing, the traveler goes to his hotel and no quarantine is required. The result will be reported in less than 12 hours. 

4) If the test is positive, then a quarantine of 7 days is required and the person will be treated as local would be  All the costs related to that quarantine and treatment will be payed by the govermment. 

if you have any doubts, don't hestistate to get in touch with us.

We are available for information, future bookings

We wish you all the best,

Nadja, André, Catarina, Sergío, Han and Roos


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